The B1 units were supposed to ship to business clients. Usually, people can distinguish B1 and 4K by the box.
One of our major overseas distributors ordered B1 from us as requested by a business client, but we had run out of the box that designed specifically for B1. The business client requests the distributor to deliver the headset earlier and does not mind if we use the box for consumer version in B1. We produced B1 units in the 102xxx batch as requested and send to the distributor. However, part of B1 in the 102xxx batch, that supposed to send to business clients, were mixed up with the units for consumer channels as the packages look the same.
We do not have the incentive to sell B1 with the price for 4K, because the B1 display costs more than 4K display as there is only one source to get OLED. Also, the hardware of B1 is more expensive than 4K.
We have already contacted the distributor and requested the distributor to hold all the suspected units and channels. We are working with the distributor to review all the units in different warehouses to make sure there is no B1 in customer channel anymore.
For those who have received B1 instead of 4K
If you want to keep the unit, then keep it.
If you do not want to keep the B1, please contact email@example.com. the Pimax team will support you directly as it is the most efficient way.
If the serial number is not 102xxx, it's 100% Pimax 4K consumer edition.
We are very sorry about the accident. We have learnt the lesson that we should always distinguish B1 and 4K with different boxes to make sure the factory, distributors, and customers won't get confused.
- Gearbest and Amazon are authorized channels of Pimax VR, zozovr is not authorized.