You got it.
He has a right like any of you do be upset with the mix up and with the much longer wait to have this resolved.
But mail order is not like going to mall; no matter how much we would prefer it to be.
Tbh I was nervous about buying my PiMax 4k at the time it was very difficult to find a "real" review. I finally found one on Reddit that spoke of good & bad. The fellow even mentioned the software felt 70% complete & such. Even had a coupon code after 2 weeks looking for a review found one that gave me a go; even though i hadn't dealt with Gearbest before & i read their policy careful.
Now i didn't know or realize there might be a customs fee with using dhl express but unlike some in other countries; i only had to cough up an extra $25. Best xmas gift i bought myself last year, even had it in time fir xmas. Lol
Granted it would have been nice ti know what to expect with the auto defogger/demister worked; i don't know how many times i rebooted the pc thinking part of it crashed. Lol