Hi. I would like to know what would be the best scenario for YOU (and me) the consumer? Please comment...this will help me decide on this brand and I'm sure it will help Pimax with their "Final Solution".
From what I understand the device carries a 1 year factory warranty from date of purchase. All cost for purchasing and for returns and for replacements are at a separate cost from the factory/manufacturer. The device is sold in bulk to a local/country/regional dealers/distributors/agents. There are a few out there with different price and support offerings and it is your choice who you deal with. If you buy from a dealer then this dealer of yours is the channel you should go through for warranty claims and exchange/repair policies and additional costs.hidden costs etc. This dealer should, at minimum service level, offer you an option to either carry in the device to a repair center or offer you a local address to ship the device to where they can inspect it for the complaint/fault. How fast they are able to resolve a repair/swop order for the product depends again on your dealer/agent. 90% of delays with resolution of defective devices is at the dealers end cos they need to inspect it really closely to find any user fault (usual story). if there is a fault then this needs to be communicated to the factory by the dealer and the factory needs to "Authorize" repairs or replacement cost. This is done generally very quickly by the factory.
So the factory will fit the bill IF LEGITIMATE CLAIM but it is the dealer that can cause the delays. Dont blame the factory or the brand when most of it is dependent on your choice of dealer.
If you dont have a local dealer then I suggest you take this opportunity to promote the product to some of your local dealers in IT Equipment in your country and get this product into your country's market NOW so you can build a good local support structure and "FINAL PLAN"