I have been in touch with Pimax to replace this, but there is clearly a language barrier. My plastic shroud is broken.The part that holds the padding to the unit. I need to replace this simple part. It's 8 screws to remove it and put a new one on. Pimax says to contact local retailer to replace the part. There are no part retailers in the US.
@Pimax-Support @PM_Sean @xunshu