Hello, my pimax only gives 60% of the image. the other 40% turn black, sometimes noise. Image adjustments do not work. It's happened to someone, does anyone help me?
@Community @Pimax-Support @PM_Sean
Can you provide details on your setup?
Windows verCpu/ramGpu/driver versionPiplay version/firmware versionHeadset first. 3 serial numbers.
Added pokes to your post.
Would you please take a photo for display in the helmet?Is it the same situation between video and Pimax mode?you could try to refresh the firmware see whether it could be fixed.Please confirm your Pimax is 4K which is printed on device. Then download as this link for firmware. http://pisetup.pimaxvr.com/4K_Firmware_update.zip
Intel® Core™ i7-6700 Quad CoreMemória RAM16 GBDisco Rígido2 TB (7200 rpm)Placa GráficaNVIDIA GeForce GTX 1060 3gbIntel® HD Graphics 530 (integrada)
The intel graphics for sure will need to be disabled in the bios if not already.
yes it is the same and sometimes the video mode does not work the screen is all black
@Mariocamacho would you please send the video to me by firstname.lastname@example.org? Is it normal before? or always like this?
Windows --» windows 10 homeGpu/driver version --» 398,82 Piplay version --» V18.104.22.168firmware version --» Actual sent hereHeadset first. 3 serial numbers --» SN10071174103358