Well the whole testing and again testing is to make sure it comes to us in perfect shape, thats why we have to wait pretty long for the hmd, because if the creators are not happy with how the hmd is performing they will adjust here and there stuff, like making new lenses in order to tackle issues they themselves did not like it, but many users didn't care and said you can solve it with 1 or B in a way..some people even mention ducktape..
DO one can assume they set for themselves also a high standard and will try to deliver that standard because ion the long run it will make everyone happy, them as creators and we as consumers.
Now do they set the same standard for communication etc..the answer might be NO.
And the reason might be pretty simple. They are not used to that style yet, and need to adjust to commercial support as a growing company, they need to slowly learn where to adjust and improve to the standard that WE in the WEST are used to.
i would not be surprised if there is a disconnect between support and the scientist so to speak.
It happens in many company even in western company,especially in industrials.
Everyone who knows and works in big company and work at the manufacturing assembly line is also aware for these disconnects, between practical and theory. Even further the big boss of the company, doesn't even know your name most of the time. One can ask, doesn't he need to know who makes his company run? And you have many answers for that, ideal is YES because this way you can also address issues directly. And in many cases you
cannot direct issues directly to the big boss who has the power to move things. So it has to go trough many other people and eventually dies somewhere along the line because EVERYONE HAS A OWN STANDARD OF WHAT IS IMPORTANT...and thats the lesson....
Eventually they will nail it, but it will take work and might not be for 2018-2019.
SO we shouting at them doesn't change one thing, it has to come from inside eventually, we can send signals. But i believe its normal evolution of company that will figure it out sooner or later , they just have other problems to tackle now and maybe its on their list TO DO, but not very high at the top for now..
and being realistic, us complaining won't make that go higher up the list. it will only go higher up the list, once the things that are top of the list are getting solved or if they hire someone specific to tackle each point on the list.
It is not more then for example a software update..when we report bugs in our games..these things are not issues in a month. it might take a while before a new patch is rolled out to tackle the 50 problems that arises.
Once the patch rolls out it tells us exactly what is fixed and changed. This is reality. Reality is not bug patches every 48 hours or 5 days.
my 2 cent have patient, life your live, don't wait for updates 24/7, we cannot force updates, we can only remind them, but have also faith pimax is not gonna update every little single small event.