The pic shows a definite issue. However just because he posted in this thread doesn't mean they won't assist & it doesn't mean he's dismantled the unit.
How supportive the team is at times can be quite impressive compared to other companies.
@Pimax-Support I imagine they have been quite busy & haven't had the time as of yet to respond to @FOXD issue as depicted. I am sure within a day or 2 tops. Support will look into this issue; assuming they haven't contacted him via pm.