With the amount of customers increasing, please care about your support team / after sales warranties/solutions.There will be undoubtedly and inevitably faulty devices... How do you plan to respond?? Please not like HTC!!
I feel this is a valid question which has not been asked before so I will ask Pimax for you.
Your question has been flagged for pimax support team and community leaders.
I have had a official reply from Pimax re your question.
I hope this clears it up for you?