Got my Pimax 4K several weeks ago but did not try it until now.
I just built a new computer based on Ryzen7 and Vega56 graphics. OS is Win10.
I installed the PiPlay software. During installation I got warning from my antivirus (BitDefender) but I authorized the installation to run. To be on the safe side I re-installed the PiPlay software again and now I got no indication of anything going wrong. I did get a warning that my system may not be fast enough but I'm guessing this is because your software is not updated since my hardware is much faster than the minimum requirements you state.
I started PiPlay and downloaded two videos to try as my first experiment with VR glasses. I tried starting them but I got no picture in the Pimax 4K. It was completely black. The light was blue and the PiPlay seemed to consider the P4K connected. I checked the graphics driver and all three screens were detected (my two normal screens running at 1920x1080 and the P4K). It was a bit strange that the P4K was set to 1280x720 and could not be set higher.
I fiddled around with the settings and I actually got the P4K to show some indication of actually being alive. The screen was still black but I could at least see it was turned on (slightly grey instead of completely black) and I could se a mesh of very small red dots. I could still not see any image when trying to play the videos through PiPlay. One of my screens shows a splash screen with instructions of how to end the playpack and I can hear the audio in the P4K headphones but no picture.
I rebooted my computer and now PiPlay no longer recognizes the P4K. The light on the P4K is no longer blue, it's green and my graphics driver does not seem to recognize the P4K as a screen. I've tried unplugging and plugging in the P4K several times with not result. I can hear that Win10 does recognize that a new unit has been connected but nothing else. I tried uninstalling PiPlay to re-install it but when I try to re-install it I always get the message that the installation failed and the instruction to disable my anti-virus. I HAVE disabled every single function in my anti-virus and the only thing left is to uninstall it which should certainly not be necessary.
As it is I have not yet been able to get any kind of image through my P4K and now I can't even install the PiPlay software. What's wrong and how can I get it to work? This is certainly not giving me a good first impression!!!
@Pimax-Support @Doman @bacon