Have issue after received headset

About Replacement Cable for Snowing pixel issue ( 2 3 4 5 6 7 8 9 10 11 ) (207)

Dear backers, When you find the snowing pixel issue, and sorry for your convenience, we will send out the replacement cable for you within one week after you confirmed the receiving address. Process: please kindly he…

We created this category for resolving issues from backers better (6)

Dear Backers, We plan to create two category to solve issues and answer questions more efficiently(diversion of work): 1.Have issue after received headset category for ** @Sean.Huang @Doman.Chen @Alan.sun *(Tedch sup…

About the Have issue after received headset category (1)
Scratched lenses and particles on screen (4)
5K plus defective on arrival (12)
I was able to fix my lens in my PIMAX 5K XR OLED! (1)
My 8K has been broken for well over a month. Nothing is being done to fix it ( 2 3 ) (47)
I also have issues with my new 5k XR Oled. Foggy left lens (8)
Left Screen Shuts Off After Some Playtime (1)
Support request #17056 unanswered since 3 Weeks (6)
Cloudy Left lens new 5K XR OLED. ORDER P125315 (2)
Headset can't recognize my dedicated GPU (12)
[Replied]Tracking Suddenly Jumps in iRacing! ( 2 ) (34)
[Resolved]Headset recognized, but not controllers or lighthouses ( 2 3 4 ) (66)
Order number or invoice for Kickstarter backers (7)
No Man Sky Horizontal Lines (Sometimes Vertical) (14)
Pimax 5k plus setup with NO base stations! (12)
Extremely buggy tracking on arrival, now headset won't even connect to pc (2)
How to pair Valve Index Controllers to Pitool (2)
Support request #16597 unanswered (4)
Large lens scratches on recently unboxed Pimax 5k+ (7)
Pimax 5k BE; Oled or not.. Confused ( 2 ) (27)
How to solve "Disconnect" or "Not tracked" of headset, base station, controller randomly, image follow head although not use base station. (PiTool 91) ( 2 3 ) (51)
One horizontal Line in Right lense (14)
Headset Dead Support #17201 (14)
Pimax is stuck in "standing mode", won't do room-scale (5)
Image Tearing but only on the left Display with 90Hz **now with Video** ( 2 ) (32)
Early backer, bad cable, Pimax ignoring replacement request (6)
2nd replacement, no refund yet, giving Pimax 5k+ one last attempt (6)
Headset suddenly dead? Pimax 5k+ ( solved ) (6)