When you find the snowing pixel issue, and sorry for your convenience, we will send out the replacement cable for you within one week after you confirmed the receiving address.
- please kindly help create a SUPEN ticket on our support site: http://feedback.pimaxvr.com/
- please kindly help add the below information to SUPEN:
- backer number
- headset SN number
- attach a video which you have found on the display for snowing pixel issue
- double confirm the receiving address for us:
Mobile Phone :
tks for supporting to pimax!
Latest batch of cables sending have been done by yesterday, the tracking number have been sent out by SUP, please check your SUP or email:
Next batch of cables sending will be done by next week, please be patient.