About Replacement Cable for Snowing pixel issue


#184

you sure?

I just sent it this morning = =


#185

Dear Pimax Team, Dear Derek,

Many thanks for your quick response. I’am awaiting the new cable then. You didn’t however answer my request about the possibility of buying few units of proper working cables. I’m using my Pimax 5k+ for competitive play and use it on daily basis. It would be great that you provide me few more units to prevent such unfortunate in future. If it’s only possible pls contact me in that matter. Other than that i’m enjoying the hmd very much. It’s the best i have experienced so far so keep it up with good work on support and software improvement!

Kind regards
scoorpio1986


#186

absolutely sure! (also nothing in the spam folder)
cable has been send at the 18th,
info from you received this midday (greek time) via forum.
but … thx again! :slight_smile:


#187

Good morning ,

cable $36 / pcs,

you may PM me for the quantity you wanna purchase , and for your address which is needed to calculate the freight,.


#188

You really should make them available on Your shop (and Amazon too).

At that price I think a lot of people would buy an extra cable.


#189

Agreed. A spare cable or 2 folks are likely to grab. :beers::sunglasses::+1::sparkles:


#190

yeah we are actually considering that.


#191

I would like to buy an extra cable as well, I had the snowy pixel issue from day 1 . PM me as well @DerekVVV


#192

open a ticket on SUP, if it is a quality problem , we will send you a new one.


#193

[Pimax Support Center] SUPEN-4928

< michael wang 2019/05/20 16:44>
Thanks for your information the cable will be sent soon Pls be patient

I don’t have a reply after answering the above.
Here’s another question.

Has the replacement cable been sent?
If you didn’t send it, when would you send it?

Please answer.


#194

Thank you for your help, i have notice relative to respond your ticket.


#195

hi, I have replied your ticket , also post here
LL352120112CN EMS


#196

I have been trying to contact support via email for months until I found this forum.

I lodged a helpdesk ticket #15,896 hopefully to be attended by ventripotent.sun孙立

Hope to hear from you soon regarding my snowy picture in the 5k+

Many thanks.


#197

@SweViver might be able to help as well.

Welcome to pimax forums. Have upgraded your user level by one
:beers::sunglasses::+1::sparkles: