About Replacement Cable for Snowing pixel issue


#143

Open an sup(issue type choose technical support)we will arrange the cable replacements


#144

could you send me your email address.


#145

Hi mozi. Any news on my delivery of the replacement cable. Supen 2301


#146

We will ship out tomorrow. sorry!


#147

yep, except sending u email with my problem, writing here about my problem im also have to open an sup, which isnt easy to do…
after starting your page https://pimaxvr.com im entering mine login and password, after im trying to open support page, but instead of support i have to fill another one user name and password, and store account or forum account data didnt works, wth guys i need third account to open support ticket? why u cant already send me proper cable? u have my adres etc


#148

Try this it works for me use your email address instead of your username


#149

creating third pimax account helped me, email etc doesnt worked…


#150

@mozi Can you check on the status of my 2 cables, I still have not received them.

Backer # 4,723, 5K+ SUPEN 2735
Backer # 2,830, 8K SUPEN 2736

Thank you


#151

@mozi
@Sean.Huang

Can you please check the status of my replacement-cable (SUPEN-2280)
Delivery-Adress is correct!


#152

Hi mozi.
There was also noise in the replaced cable.
When will my second replacement cable be shipped?
SUPEN-2666
@mozi


#153

@Sean.Huang Thank you for sending the replacement for SUPEN 2444. I’m now getting the solid red light. I flashed the firmware, tried different ports, no luck, just solid red and black screen.


#154

I just noticed mine doing this on beatsaber and other dark games. I will need a replacement cable. I will submit this Monday or Tuesday


#155

Swapped back in the original cable and still solid red, error 10500. So hopefully it’s not the new cable. Continuing communications through my existing support case


#156

can any of you that have replaced explain how you did it ? I don’t want to force the shroud.


#157

#158

I should have removed this request sorry, I found the answer and posted on my original question. got the cable in but still will not track back to ticket status update . .


#159

hello. i wrote this problem in page of http://feedback.pimaxvr.com/ one week ago.
SUPEN-3128

please check the problem out.

thank you.


#160

@Sean.Huang the replacement cable resolved the snowing pixel issue. Just had to do a fresh install of Pitool and now everything works great!


#161

Please check SUPEN-2326 and my emails to Alan. I reported the issue on the February 26th.

Do you need any more info from me? Has a cable been sent?

@mozi @dallas.hao


#163

hello guys, can i get track number for my cable replacement, ofc if u already sent it to me