Apology for the delays with Kickstarter campaign

pimax-official

#717

@Dallas.Hao - I have now completed the survey 4 times, raised a support ticket (closed by you without a reason) and sent you a private message (no reply)

I’m honestly not sure what else I can do?

Do you have my survey info? #4946

Thanks


#718

16:42

20 characters long


#719

Yeah wondering too. Tho why do i have the feeling we wont get it neither today? :sob:


#720

Yeah + it’s Friday :sweat_smile:


#721

I checked SUPEN-961 and it is still “Waiting for support” @Dallas.Hao


#722

I just try to be fair mate, sometimes things makes me angry and i say it .But when Pimax is doing all they can to fix an issue we have to admit it.
Also, i never said i was stable person :joy:


#723

Seems like he is an allocen v2 :rofl:


#724

Thanks :slight_smile:
2020202020202020


#725

What backer number were you? And did you recieved a tracking number so far? I guess in the old sheet it said that will arrive SH by 7/1 this month aswell right?


#726

Wait a minute…:thinking:…not sure if this is good or bad…:joy:

Allocen 2.0


#727

2310 and nop, no tracking number yet.
But i expect it to arrive very soon, maybe in next 4/7 days.
yeah right 7/1


#728

Cool, i think id expect mine in the same time aswell. I’m 3234 and from Romania. But i really expected at least a tracking number so far…


#729

@Dallas.Hao

Hi Dallas,
Please can we get confirmation of what you would like us all to do
a) All 2700 people where it says didn’t fill in a survey should create a support ticket?
b) Wait for the spreadsheet to be released (if so, please can we have an estimated release time?)


#730

i don’t believe in tracking number or at least not here…
many backers got headset same day or even before tracking.
Got email registered with DPD just in case and i am at home for next 2 weeks so fingers crossed.


#731

I think you should open a ticket


#732

Well Dallas said yesterday it’s ok to contact him via the support ticket or PM
Got my survey confirmed by PM


#733

Is that because he has realised that the survey was a DUCK F@&$?!k ?


#734

Apparently. It was monkey business.


#735

i don’t think we’ll be getting spreadsheet now as its past 5pm in China.
If they post it now everyone will be checking/asking/commenting and i think they need some rest after all this mess…


#736

How are you guys getting such quick responses to your support tickets?

I created one (SUPEN-855) on tuesday and there has yet to be a response.

Really not seeing the improved support and communication they promised.