I feel you.
I think we can tell them 100 times to better their communication, hire more people for this, use the proper tools etc. but they won’t change it. I don’t think they don’t want it. I think they just can’t because they are too chaotic themself. I mean, how can you organize a chaos by telling people to raise tickets and put their ticket number in the 1000s post of a forum?
When I raised my ticket I wrote him that I filled the survey several times. His answer was: “You really need to fill out the survey. Because we need the information” Like I don’t want to fill the survey?! And he sent me another survey link. Didn’t they read my ticket? Perhaps they didn’t understand my ticket? Perhaps the stress is so high right now that they couldn’t do it better. I feel for them. But perhaps the stress is also high because they organize wrong… Who knows…
The sad thing is. Even if they get my information now and I get my HMD in some weeks. I added 100$ for hand tracking to my pledge. And then there are all the stretch goals. So we have to go through this all again. And pimax will make mistakes and be overwhelmed again. Because after all this I don’t think they learned anything about communication…
Nice booktitles would be:
“Pimax and me. A journey of excitement, frustration and a lot of confusion.”
“The kickstarter triangle. The time when pimax made me dizzy.”
“How to not use a forum! With big pimax example spreadsheet inside!”
No insult intended. I want pimax to succeed, but they won’t if they continue like this. Not in the long run…