Ask Pimax anything about the KS delivery


#447

Well read up on SF Express reviews say they are unreliable.

When they used CN post folks complained about it. But in my xp & those who have received their headsets it worked.

Though German post shows why maybe drinking at lunchtime is not always a good thing. As one backer luckily found his headset in the compost box.


#448

There is an interesting review of a fellow living in China & moved within China & had all sorts of problems with them.


#449

Yes, Pimax, don’t do business with SF-express please.


#450

SF express is actually the best right now for domestic shipping in China. Half of the China you can get 1 day shipping with them. Imaging one day shipping from Vancouver to Toronto cost only 2 dollars.


#451

It would be good for sure.

Granted this review is old but 7 years ago in China SF Express had a bad rap.

Otherwise any reviews involving shipping outside China is low with lots of complaints. Glassdoor a site for reviews on working for the company are not good either.


#452

I think the outrage is well deserved. They decided to go with sf-express even though multiple people told them repeatedly that their serves is atrocious. Now its on Pimax to fix the issue.


#453

ePacket has always been good for me for shipments coming to Canada. My shipments take about 2 weeks that way. Granted I’ve never ordered anything worth more then $100 but I haven’t been hit with duty or taxes.

When using China Post I’ve waited up to 3 months.


#454

No ppl said CN Post was bad from first batch which was better.


#455

Haven’t has that experience directly frim CN Post. But DX.Com has taken long times on shipping as have waited 6 to 8 weeks after site said ships 2 to 10 days. But with DX.com still shop there & now usually good. They offer free shipping.


#456

Does anyone know what shipping method will be used for pre orders?


#457

Got my DPD number this morning, backer 118 its on its way to Spain.


#458

If, as I suspect you’re in the UK @NickDBaker - my 8K was delivered by DPD this morning.


#459

wow it’s december and Pimax are only just shipping to backer 118 out of 6000!?!
I guess that shipping graph forecast they sent out was complete B.S


#460

They send about 400 pieces by now.

And have over 1000 build.


#461

I’m backer 384 and still no shipping/tracking email


#462

Send support desk an email & check you spam folder.


#463

I’m backer 248 and haven’t seen a shipping/tracking email either. But IIRC, shipping details for the batch you an I are in haven’t been sent yet but the logistics company is in possession of the HMDs.


#464

So it being December 6th, taking a wild guess, maybe up to 500 KS backers, will have physically received their headsets by December 31st?

Or is that being too optimistic?


#465

Way too optimistic. I don’t think anyone from the 3rd batch will get theirs before the end of the year.


#466

How dare you! The 2nd batch took 21 days for the uk people to get theirs. So assuming it is true the 3rd was sent on the 28th of november. Then the first will start gettings theirs just before christmas. Of course because the chance for a misshap has bad as the 2nd is lower. I think that the 3rd will hopefully see us get tracking numbers next week :slight_smile:

3rd has travelled for 8 days now.