Ask Pimax anything about the KS delivery


Helio you’re hilarious


Since we deliver the headsets to the backers in strict accordance with the backer number, we will get in touch with you before shipping your package. We are also trying to speed up the delivery. Please be advised. Have a nice day!


Are you allowed to comment when the next batch might be ready? It’s totally fine if not, I understand privacy and company expectations and such.


#48 and nothing at all, no tracking mail is there any other people in the first 100 always in this case? I see that between 100 and 200 people received the tracking… :frowning: ( edit : sorry, it’s seems it’s the mail to choose 5k+ or 8k , not the tracking mail) :wink:


30 and same here at all… :frowning:


I don’t think anyone between 100 and 200 have received tracking yet!? not sure what makes you think that?

Did you go for the 5k+? it looks like the majority if not all of the most recent tracking numbers were 8k’s.


ouch, my eyes…
Did you try to email support directly?


Indeed it is a 5k+, I didn’t know there was a delay for the 5k+


yes but the answer didn’t help, let’s say;)


5K+ for you ? It seems to be coming from ( or North America?)


5K+ yes, i´m from EU


There’s not a specific delay in one model, they will make and pass QA so many of each and so far not many of each have made it out.

So the backer order will be relative to the model of HMD selected, it might be a few more 8k’s got made, or more of the early backers selected the 5k+…who knows… But that’s why some higher numbers did get shipped due to a handful of 8k’s available for them.

There is not many that have been shipped so far.


It’s quite possible that they make just 8ks for some time, then just 5k+ as right now they only have 1 production line.

Ofcourse there is the thing with how they said like near 50/50 of each hmd so ¯\_(ツ)_/¯


Just got an email saying my 5k’s shipped. So now both my 5k’s and 8k’s are en route


A lot of the pimax shipping survey emails have gone out yesterday and today. At least 194 through 237. Also I would add that 9 tracking numbers added Friday so I think the total number of backers shipped is about 86.


Backer number 2 and no tracking yet :wink:



So the the first batch was 100 pieces transported to the logistic partner.

i count 14+27+8=49 pieces.

  1. Are the others 51 shipped in china without tracking numbers ?

  2. Do you send the second batch to the logistic partner when they have finished to send the first or when Pimax has finished the second batch ?


If people ordered multiple like 1 they might get multiple tracking numbers. 1 Person said he got tracking for the 8k, then today got for the 5k+.


Can I query your backer number, for both pledges? Assuming it was two separate backer numbers, if not then I’d still like to know what your number was.


He is nr 24 according to the docs.