I’ve been extremely patient and understanding, but this has gone on too long.
I’m backer 10xx, I’m in Canada, and on November 27th pimax support emailed me to confirm my shipping address. Once they got my address they said that they would give me tracking shortly (oh and they had me down for the wrong package).
On January 10th after more than a month of silence I emailed to ask where my tracking number was. They replied
Sorry for the delay, we will ship your 5K+ headset in the next batch.
Please be patient."
Two weeks later on January 24th I emailed again asking for a tracking number. No reply.
Today I get an update on kickstarter saying that all confirmed addresses have shipped, and oh by the way we’re on holiday for the next. My backer number isn’t anywhere to be found in their spreadsheet.
I’ve lost all patience. I’m frustrated. And I don’t know what to do.