Can we Have this verified?

suggestions
issue

#1

From the Pimax Faq (in Banner) @Dallas.Hao @xunshu @PimaxVR @Sean.Huang
Link to Update Faq Aug 2018 in Banner

  • Is Pimax sticking with doubling up Coupons on Wireless?
  • Also states Hand module is Pimax made module (not 3rdparty)
  • When will Backers Receive Coupon(s)?

  • Software Content 2 of 3 Ready. When will this be released? If 2 is ready do the 3 work together? If not why not release the 2?

  • 1st Batch of Base stations Received? Are they ready? If so several Backers have requested as offered to receive before controllers (@neelrocker). Is this still being honored?

  • Is the front Led Strip still capable of different colors?

#2

Okay folks I will ask that no posts be added so only poked pimax officials can answer the above. This will keep this clean & clear for real answers from those that are asked & can give real answers.

Or at least to a minimum. :beers::sunglasses::+1::sparkles:


#3

Good find helio, thank you for sharing that here.

@Dallas.Hao

So it is indeed Pimax official communication the LHs can be shipped ASAP, without waiting for controllers, upon backers request.

And I confirm it is very important for me to receive the 2 LHs from my pledge ASAP because:

1°) I only have LHs in my pledge, no controllers. Because I have not decided yet if I will opt for Pimax controllers or knuckles and it has always been my plan from the beginning to first receive LHs alone and decide later which controller I may buy.

2°) Because Pimax didn’t fullfil their initial promise about LHs shipments (delaying again and again, whatever the reason behind those delays) I was forced to buy a vive to be able to use my Pimax HMD (no 6DOF for me = no possible VR because instant sickness in 3DOF) and now I need to wait for Pimax LHs before I can resell this vive, and everyday this vive is losing some resell value, which means by delaying the LHs shipments even more Pimax is saving money at my expense and I find this unacceptable after all the LHs delays that already forced me to buy a vive to be able to use my Pimax HMD. (that’s 300euros I cannot spend to upgrade my GPU, which makes me stuck with a weaker GPU with which I can’t make use of the full potential of the HMD)

@Dallas.Hao please give us status about Pimax supply for LHs.
The valve Index is out now and valve is sending LHs v2 in the coming weeks.
What about Pimax ?
Kevin shared here on the forum Pimax considered the question about whether send the LHs now or wait for controllers, which clearly indicates Pimax can now supply LHs.
So please stick to your promise and your own official communication and send LHs to people who need them and have paid for them more than 1 year and a half ago.


#4

@Dallas.Hao @Sean.Huang @PimaxVR


#5

forgive them father for they know not what they do…


#6

So many promises that were made to make them seem proactive and profesional and dedicated and we certainly know now that Pimax is far far from those lofty persuits. Their message, productivity, and the image that they convey are fragmented and all over the map on a daily weekly monthly basis. And now we hear that Xunshu, their original enthusiastic PR evangelist, has “moved on”.


#8

Let’s stick with the topic please & keep this topic low on posts.

Truth we are never likely to know any real details. Best not to speculate too much as time will reveal all. If she returns likely a temporary leave.


#9

yes I agree, this thread should focus on the topic heading… for Pimax to answer to.


split this topic #10

A post was merged into an existing topic: Valve Index HMD announced


#11

We never made that claim, merely that they could be built and were determining if that was feasible without the controllers. The controllers were close though so we decided to sync production. At no time did way state anywhere that we could deliver LH’s immediately.

I’ve read many times where you misinterpreted other forum posters posts where your reply didn’t match up to the text so perhaps there is some degree of language barrier involved in some of these beliefs.


#12

You didn’t read the screenshot. It seems very clear. Unless your suggesting the team chose wrong words in translation.

"If requested we can ship base stations first before controllers ready."

"reccommend way is to receive controllers and base stations together."

So what is being misinterpeted there? The English looks good in Canadian.

Immediately no. Before controllers yes.


#13

He merely is saying he think’s the LH would be ready before the controllers and if they became available we would be willing to ship them before. As I write this for the record we do not have LH in stock but the issues that revolved around the ability to build them are indeed resolved. Our plan is to try to sync the availability of LH’s and Controllers then ship them together whenever possible.


#14

But it doesn’t change what is said. Lighthouses can be shipped before controllers.

So after the other post saying pimax received lighthouses & started to manufacture was not accurate?

Need to really get info organized. Yes can understand Light houses not ready to start shipping yet. But…


#15

It was accurate actually. LH2 supplier (insert a name you know here) stopped manufacturing the subs entirely and only those who built them even before the KS had stock but had restarted for their own uses. We were and are prevented in fundamental ways from discussing it in any real detail, we’ve put out all that is possible. Suffice it to say all the issues were resolved and manufacturing began but the supply moq was sufficient that small deliveries were not possible.


#16

I hope hope hope someone at Pimax will pull together an FAQ for these upcoming products. I presume the information is out there, but not at a high enough confidence level to share publicly. Someday… this will all make sense. Thanks for telling us what you can @PimaxUSA, and sticking it out with us nutjobs.

EDIT: I was so hopeful that the most recent Kickstarter would have more information. Nope, just a “please reach out to us if you don’t have your headset yet.” Sigh…


#17

It’s what I suspected.

Could you please elucidate me as to what ‘subs’ you are referring to and what you mean to say referring to ‘supply moq’?

Cheers


#18

MOQ stands for minimum order quantity

So it sounds like Pimax would have had to buy a whole bunch and since they “think” that most people do not want the LH’s before the controllers they are not going to do that.
(again, money talks)

Also seems that they will not sell the LH’s with out controllers/HMD? because it seems to me they could probably sell a lot if LH’s to non pimax owners if they wanted to (unless valve forbids this)


#19

Pimax should have made boat loads of money from a breach of contract clause with the supplier(2017 hello).


#20

Between the existing backers needing 2 LH, and those who would upgrade to 2 since this supply issue is going to haunt the ecosystem for a while, even without selling to non-Pimax owners I would think quite a large order could be placed.


#21

If the suppy moq wasn’t sufficient for delivery why didn’t the team increase the order size? Or do you mean that the supplier didn’t have sufficient supply to send as requested?

(Keep in mind for my use LHes hold no real value without controllers. But if pimax is going to be longer than Valve’s release may need to get LHes asap while procuring some kind of controllers elsswhere in the meanwhile. Ie after july/august)

  • Granted LHes & Hand Tracking module would be a decent compromise. :beers::sunglasses::+1::sparkles: