Cancel my order - P122852

orders

#1

I have been trying to cancel my order for over 2 weeks now and i have been told its cancelled but nothing actually is cancelled… i am still yet to receive a refund…

Do i have to report to my credit card company as fraud?

Pimax are very quick to take the money off you but not so fast to refund…

How to do i get a refund please??

@Dallas.Hao @Matthew.Xu


#2

I have increased your user level & added pokes to pimax yeam members.

Click on one of their names to send a private message.

Include Support Desk ticket numbet (supen) & your pre order number.


#3

i have just same problem. i will wait one week more and then have to call to credit card company. P122642 my pre order number.


#4

The financial department will arrange refund process today,you can check your account tomorrow.


#5

I received your request already,we will refund you in 5 days.


#6

Please update the daily production report.


#7

Hello , I have the same problème for cancel my order ,
My SUPEN-1235 , this is the response of Pimax preorder : Dear tuan:

This order is in refunding process and you will receive your refund in 5-7 days.Thank you

Many thanks for your support!

Yours sincerely,
Preorder | PimaxVR

Since 19 January I have nothing on my bank account from Pimax


#8

A bit off topic, ay? :grin:


#9

Our financial department has refund you.
Please check your account~your cancellation refund might back to your account already.


#10

Please check your account


#11

I check my bank account since 1 week and nothing coming…


#12

Just checked and nothing yet, I have had an email and txt message stating I have a refund…

No money as of yet though

Mark


#13

nothing . got refund message but didnt receive money . fuck this shit.


#14

@Matthew.Xu can you help?


#15

I did my order 24 december , you take my money 26 décembre , 2days !! And why is so long for refund ??, you ask why I change my mind for cancel my order? I think it’s good reason Pimax is not very serious !!! All French VR internet page like Etr.fr or Facebook needs to know about that !!!


#16

Still no money back in my account… it could take a couple of days but as of yet nothing at all… how long does it normally take?


#17

just checked , no money on account . :frowning:


#18

I now have the refund but lost about 50 due to exchange rates I am guessing…

Glad to be out to be honest…


#19

hello Dallas i have a question i pre order n use my mobile number as contact info after i finish the order it sed i will receive a text with confirmation# n tracking but i haven’t receive it yet can u help ? order# p12xxxx

thanks.


#20

I also need an order canceled… whats the best way to go about this?