Cancel my order please



Hello. @Dallas.Hao @Matthew.Xu
I’m sorry to use the wrong English.

I want to cancel my 5k + order.
I ordered without a regist, and I did not receive an order completion email.
So I do not know my order number.
My credit card was paid.

I wrote cancellation request on the store page, but there was no reply.

I regist and wrote same request on the support page, but there is no reply too.
And I can not log in, can not reset my password.

Please cancel and refund my order.
Information about my order was on my ticket.

Thank you.