2 weeks ago I requested an order cancellation/refund of order # P123909 and I have received no replies.
I really don’t want to have to get my credit card’s fraud department involved so I would like this to be resolved in a friendly manner (since I believe that Pimax is genuinely a good company but that is handling unforeseen growth/demand very poorly).
If we could get some kind of answers, such as exactly WHEN the base station/controllers will be shipping, perhaps I wouldn’t want to cancel the order, but Pimax is not being forthcoming, communication is non-existent, and is listing products on the store to intentionally give the impression that these items can be ordered immediately and ship upon order (only the small single word “deposit” is listed). I had to do my own research on other VR websites to find out that the base stations/controllers are not actually shipping soon. This is simply not good business.