To make sure we can track your requests and questions, please submit all your questions about product and shipping to: www.pimaxvr.com
You need to sign up first to use the service desk. If you need any assistance, please contact firstname.lastname@example.org as always.
With the service desk system, we can better track your requests with all the necessary information.
The function of Service desk & other channels:
- Submit your questions about headsets and Pitool. The system can track the conversation and the reply time.
- KS Backer: Delivery, logistics and change order, etc;
- Pre-order: Delivery, logistics, change order and cancel order, etc;
Here’s the link: http://feedback.pimaxvr.com
- When your Ticket has a response you will receive a notification email. Please logon to the support desk to view & respond to your ticket. Please do not reply to the notification email.
Forum & Reddit:
Discuss and update production schedule, etc.
Social media(Facebook & Twitter & Youtube):
Release and update of official information.
We are preparing to provide you with 5d*24h online support service. It will be released soon, and I will release it in the near future.
PM me if you have any suggestion about Pimax, the community, and the product.
Matthew | PimaxVR