Contact us via service desk regarding shipping and product questions, so all the requests tracked


#22

Sorry for the trouble.
Can you send a email to me :preorder@pimaxvr.com
The eamil includes:1.backer number 2. account
I will follow this and make sure your account will available again.


#23

@Dallas.Hao I just sent the email with the info requested. Thank you!


#24

@pimax-support @Dallas.Hao


#25

Hi @Pimax-Support @Dallas.Hao

i’ve created last Tuesday a Ticket in your System (SUPEN-462), sadly since yet it’s still in status “WAITING FOR SUPPORT”. I understand that you have much to do, and usually i am really patient, but this time it has something to do with the delivery of my headset. And it would be really great to have a feedback from you before you actually send it to me.

My best regards
THO


#26

Sorry for the late reply.

There are so many survey issues and please contact support@pimaxvr.com and she will confirm your information .


#27

Support is a single female person? :confused:


#28

Or English isn’t his first language, anyway whats wrong with single females?


#29

Indeed old tabletop pen & paper role playing gsmes would often use one pro noun for simplicity.


#30

Single females are great! It’s dating those who aren’t single that cause… complications! :stuck_out_tongue_winking_eye:


#31

@Dallas.Hao , Hello, what is the customs value indicated for 8K? Do you indicate for customs the full cost of the supported package or separately for HMD (Kickstarter price for one HMD $ 499)?

In our country, the customs limit of 500 euros has been introduced since 2019. Therefore, I am interested in whether I will additionally pay for exceeding the limit. I would not like, of course.
I have a pledge of the full package of 8K stations + controllers.

Thanks.


#32

I’ve been trying to ask questions on the site I don’t get a reply. If I do it’s verry vage. All I asked is if I was included in this countdown or next


#33

Thanks, i send the request via e-mail.


#34

As for tax issues:
1.The ship method we choose will reduce the risk of pay tax.The chance of pay tax is slim
2.We will write low value on box


#35

We will start to ship in 46Days

anyone notice is stucked at 46Days ?

no news no updates ?


#36

Yes, grabbed this on monday…