today 13/02 no one replay…nice
today 14/02 no one reply…very nice
I have sent a request by email on your pimax support address on February 1st and directly received a confirmation that Pimax received my request.
Until now I still have not received any answer regarding my delivery update request.
I pre-ordered a 5k + (pre-order n° P121767 from oct 31st 2018) and as I can see on your webpage, Pimax is promising a shipping date for NEW order by February 21st!!!??
Please Pimax answer my request and I hope you are not sending headsets to new orders before backers or pre-orders.
So be just a little professional and give feed-back to your customers.
I put a request up like 2 weeks ago and escalated it a week ago and I haven’t got a single response. How can I just contact Pimax and actually get a response?
I am really dissatisfied with Pimax. I wrote a mail at around 1st February. I got e Ticket replay from the system back but Pimax never replied to me.
Pimax where is my headset? Will it ship at all? Whats the problem?
To say nothing and silence all death is not a solution…
Backer number 5043 write me asap back.
The feedback/support site is also not available. It loads after 5 minutes and I cant login/register…
I have P1103, If you have P121767 … then you will have to wait a very long time. I also believe that you will not get it this year. If Pimax Pro would deliver 200 pieces per day, then we can definitely do so:
121767: 200 = 608 days
So you would have to wait almost 2 years for your Pimax if Pimax will continue like this until now.
I dont believe they’ve sold that many pre-orders.
I’m P10xx. I think they bumped the order number considerably at some point…
I hope so… and the good news is I’ve received an email on Monday to update my address for the delivery.
But since then I didn’t receive any further information (tracking or anything else).
I preordered on October 31st.
Same story, P122X preorder from October 27
I updated my address over a week ago and haven’t heard anything since.
It would be really nice if they could at least verify that the address was OK and tell You what to expect.
Like: Address verified and forwarded to UK warehouse/forwarder.
Oh yes, everything would be clear. Hopefully, this week the shipments of early preorders will start - they were supposed to start after January 25
Shipped for Pimax means, left SH warehouse. CNY delays delivery by quite a bit but it’s been a month now, hmds should be leaving local warehouses(just my 2 cents).
If tracking was better and this forum wouldn’t exist, it would be easier for people to keep their cool.