Each PIMAX headset will go through strict tests by QA team before shipped out. Within the industrial standard, any headset that survives a 1m drop test meets the industrial requirement , whereas PIMAX headsets are being tested with 1.5m dropping height.
During the investigation into the cases where a couple of backers received headsets with cracks, we have made every effort looking into the possible causes, and also have tested PIMAX headset with 1.8 dropping height( please refer to the drop test video below),
and reliability test with hand cream, perfume, liquor,cleaning detergent, sweat etc…
As the resulting report shows, with all the tests, we were not able to reproduce the damages to PIMAX headsets as the backers reported. But we have found most of cracked headsets come from 2018/week 46&47, we will continue to look into this batch of plastic housing and find out the root cause of cracks.
PIMAX warranty covers cracking cases, excluding those caused by man-made factors or natural forces, by replacement with new HMDs.
Pimax appreciates your feedbacks and support. Thank you.