Hello. I was told by customer support on Thursday that @Matthew.Xu was supposed to contact me on Friday about RMAing my headset. Come Friday no response so I ask the person handling my support ticket (through Skype) why Matthew has not responded. No response. Come Monday I ask again. Still no response. On Tuesday I emailed Matthew and sent a message through the support ticket system. Still no response. I would like to know why I have not gotten a response from anyone. I am fine if I am told something like “we are busy now we might be able to get to you at XYZ date”. It has already been determined that I need to RMA my headset so I should not take much time to just send me some shipping labels.
Thank you very much for you time,