Hi @Heliosurge, so here is a question. You added @Matthew.Xu to one of the above posts. We also added him on the previous posts that were quoted in the post and those were made days before this new post. No response in 8 days in one of the posts. Great members like @MarcoBalletta and @reptilexcq having similar issues with tickets just not being answered properly, yet so response from anyone tagged. But people are opening brand new topics for help and getting responses from him. This makes me wonder if there is any method to the order that things are being answered? Or are the one-offs ignored as they are tougher cases. If it takes time, I definitely understand that, but it is coming across like much of the Pimax communication over the last few months where if there is no answer, the questions are just flat-out ignored until finally they are ready to be dealt with. Also, it makes me feel like I never should have believed in Pimax and backed additional controllers (buying into that the products would be awesome) and then I would not be in this mess. Brand new posts are getting answered before backers that have been with Pimax from the get-go, signaling that they are focusing on newer orders since that is money they can still bring in while backers whom have already sunk their hard earned dollars into it years ago getting brushed off. I appreciate all your hard work in keeping the community together, and I have no problem waiting for answers, but when so many people get answered first that posted later (all members are awesome, so not saying anyone should not get answers), I wonder what order these issues are being reviewed and if some are being ignored as they will take additional work. Thanks a bunch. Hope you all had a great Thanksgiving.