I have just received a Pimax / aukey 4k and I am having difficulty setting up the device. I have read a couple treads on this similar topic but am still unable to solve this issue on my own.
My current system specs are: I5, GTX 970 4GB, 8GB RAM, Windows 10 64bit
When first starting the software, there is no option or drop down menu where I can select pimax mode, or extended mode. Piplay version 220.127.116.11 is unable to detect device, under the settings icon, -> devices, it states “device disconnected” The red icon, next to the settings icon, on the top left of the Piplay software states that my USB and HDMI/DP are connected, with the tracking device, controller 1 , controller 2, and BS1 as all disconnected I have tried different older versions of Piplay with no change.
Additionally steamvr states that my device is disconnected when I try to set up the Room setup.
I have tried uninstalling and reinstalling both Piplay and SteamVr with the same result and disconnecting and reconnecting the cables. I am able to see a blue light when I turn on the device, and windows 10 recognizes that there is a device connected, but I am not able to get the light green.
Since my monitor only has HDMI ports, I connected my monitor to my motherboard’s HDMI slot as my GTX 970 only has 1 HDMI slot, and I connected the Pimax HDMI cable to my GTX 970 card, would that be an issue?
When looking into the headset, I see my desktop background without any type of tracking and nothing more.
if you need any more details please let me know.
Any help will be greatly appreciated.