I am one of your earlier backers (in the 200s) and have loved your 8k headset (when it has been working) and talked and written a lot of positive about it.
Unfortunately there were problems with my first headset and I had to make a return. This was a horrible experience because:
-It took almost 4 months.
-I was also promised that I would get a full refund for the shipping and customs I had to pay to return it. I only got a partial refund even after contacting you several times and you promising you would fig it. It was not a lot of money so after a while of being ignored I just gave up, but it is not right and left a bad taste in my mouth.
Now I am experiencing a bad cable. The problem is exactly as described in this forum thread: [Pimax Official]Cable replacement request(Flicking white Dots) and shown in this video: https://www.youtube.com/watch?v=_rTymmcJgDY
I am 100% sure it is the cable that is the problem and this is a known problem. I have been in contact with Wythe Huang trying to get a replacement cable, but he refuses to reply to me after I told him that I am not able to get a good picture of the problem with my phone camera. I feel I have described the problem well enough that there should be no doubt that the cable is the problem here. I have sent several e-mails asking what to do, but just complete silence.
I am really tiered of wasting time on this, so if anyone competent could please help me get a replacement cable that would be great. If not I will have to write a more detailed post about my horrible customer service experience and start posting it elsewhere, which I would really hate to do as I really think your headset is the future of VR.