Headset couldnt be delivered. What now?

issue

#1

My Headset couldnt be delivered because the DPD Pickup Shop (which I chose on their Website) doesnt accept parcels anymore. The Headset is now being returned to the Warehouse. Also in the spreadsheet it says it is a 5k+ but I backed an 8k.

What can I do now? I already made a ticket almost 2 weeks ago but nobody answers.


#2

Sorry for you,mate, that sucks big time. I hope you can be helped fast!

@PimaxUSA @Pimax-Support @Matthew.Xu @Alan.sun @Dallas.Hao @Sean.Huang

If not already done, register on support (which at the moment doesn’t seem to work properly for everyone) and get a supprot ticket (so called SUPEN).


#3

I already made a Support Ticket, but I didnt get an answer since 2 weeks :frowning:


#4

Oh thats sick, @PimaxVR send this man his headset ASAP! :weary:

Yes @Dallas.Hao I see you lurking in there :face_with_monocle:
Take care of this issue please, these kind of happenings can make a man do desperate things.


#5

The ticketing system seems to have shit the bed, emailing support is the way to the promised land.
Other people have also reported waiting for long time for answers.


#6

how you did that support ticket? i cant reach the site for weeks now


#7

I opened the Ticket 2 weeks ago with the Link in the top. Now I can reach the Ticket through an e-mail I got.


#8

Might have been due to too many Compost deliveries.


#9

Should it not end up at DPD for 2weeks or so Before they return it so you can talk with them?


#10

I already called them 3 times but they didnt manage to get it right. Its super frustrating, but it probably was the wrong Headset anyways.