First of all, I am Japanese and I can not speak English well. So, this comment is translated from Japanese to English using Google translation.
I think that it is an incorrect English expression, but please forgive me.
I received 5 Kplus on January 29. I completed all the necessary settings and I was able to watch youtube videos safely using virtual reality. However, after a few minutes the screen became dark, the headset did not turn on, and the LED did not light up as well.
I plugged / unplugged all the plugs and restarted the PC, but the headset did not work.
So, after sending a troubleshooting request to support, we received ticket supen-1629 and received three emails with the following comment from https://forum.pimaxvr.com/u/doman.chen .
- Is it possible to remote control to you via teamviewer application?
2.doman.chen changed the status to 执行中.
3.Please send me id and password of teamviewer when you are available.
So, when I tried replying teamviewer’s ID and password, suddenly I could not log in to pimax support. So I created a new account and requested it again. After that, we received supen - 1659 from support, but it remains “WAITING FOR SUPPORT”.
Recognizing your very busy schedule,but I expect your prompt response to this issue.