Hello, backer #3597 here. Got my Pimax 5K Plus today and it does not seem to work. I installed PiTool, plugged the headset in and PiTool shows “Disconnected: Diagnose(10935)”, unknown reasons upon clicking. Headset is glowing in the front, LED color is red, screen is dark. Volume buttons on the headset are working for setting system volume and microphone on the headset also seems to work in Skype. Another thing is that my mouse is lagging a bit when I have PiService.exe process running.
I have tried reinstalling PiTool, turning the headset on and off, connecting to different USB and DP ports and checking all connections including on the headset, and restarting PiService and SteamVR, and the computer…
My PC specs:
MSI Z170-A PRO
Intel Core i5-6600K 3.50 GHz
CORSAIR Vengeance LPX 2x8GB DDR4 3000MHz 15-17-17-35 Black (cmk16gx4m2b3000c15)
Sapphire Tri-X Radeon R9 390X 8GB
Windows 10 64-bit
Thank you for help.