Headset stolen by the delivery man



My headset got stolen from the carrier company employee, and I didn’t get news from Pimax since 2019/01/25… :
"Hi Aurélien,

We have forwarded your email to our logistics partner and will reply you soon once they replied us, sorry for the inconvenience caused.

Best regards,

Pimax Support"

@Dallas.Hao @Matthew.Xu @Sean.Huang


I am so sorry to hear that. And the best Pimax can do now is not reply…? Come on… The sender is responsible because the item has not yet reached the customer.
But if there’s a tracking number the logistics company should be able to be made responsible.


Yes, it just looks like : “oh yeah ? It’s been stolen ? Ok.” …


How is that possible that it doesn t need signature + ID card to get it ?


The tracking says that the delivery man called me, and I chose to change the delivery option to a “safe location”.

The problem is : No one called me that morning (I will have the phone bill to prove it). And even it that was the case, there is no safe location where I live (you can check picture below, the door is always closed)…


Pimax replied this morning, I’ll keep you in touch !