Headset suddenly dead? Pimax 5k+ ( solved )


#1

I have this headset since Feb. as an backer, had no problems so far, till this morning.
Last saturday was the last time I used this headset with no problems, shut down windows and cutt off all the standby power. This morning I turned on the standby power, and no blue light from the Headset, nothing even after windows has started.
I measured the voltage from the adapter and it still reads around 12v.

Is there something I can try to get some life into the HMD?

I already created a support ticket, but maybe there are some people here with some clever solutions :sunglasses:


Headset Dead Support #17201
#2

Just some ideas, not that i know any case which resemble yours.

  • Can you check if the displays are ‘real’ off? You will see the difference if black isn’t black but gray, as usual on LCDs.
  • Does the LED on the top of the Headset show any color/signal?
  • If you volumne up / down on the Pimax, does this resemble on the volume control in windows?
  • If you are using Steam, does the Headset is being recognized in SteamVR in good conditions?
  • What does PiTool says if you open it?
  • Do you hear any Audio on the headset?
  • If you use SteamVR and open its settings, do you see the framerate graph moving? or does it stand still?

#3

Thanks for your response, but the HMD doesn’t give a sing of life. Not even a quick LED flash.

In the morning I had a really quick response from pimax, and we had a little chat. We suggested another wall adapter, which didn’t solve my problem. I will wait till they are awake in China to see what’s gonna be the next step.


#4

Led doesn’t even show red?


#5

SOLVED
After some conversation with support, the only way to fix it was a replacement headset which arrived yesterday.

I must say that the support from Pimax was good in this proces.
Keep in mind the small language barrier ( from both sides ) and some delay in replies due to the timezone difference between Europe and China.

Thanks to the Pimax team who helped me! I’m back on track!


#6

Awesome to hear! Often things can be bumpy. But glad your back to enjoying a pimax headset. Okay to close topic?