I’m new to the Pimax 5k+, coming from an Oculus Rift. I purchased a new Lighthouse 1.0 and two vive controllers and got my 5K+ today. The headset is working ok, but for some reason, the PiTool reports “Disconnected” for the two Vive controllers, and the LH. I understand that the headset itself contains the hardware to sync with the vive controllers, so no additional vive hardware is needed.
The LH is in A mode and sitting on my desk with a green light.
The two vive controllers are fully charged and power on, but they do not appear in PiTool or Steam. I’ve tried most of the items on the forums, and I’ve spent the last 4 hours online trying to find a solution. Nothing has moved the needle yet.
Some suggested removing the Lighthouse folder in Steam, but I don’t have that folder.
I also DO NOT have a “Pair Controllers” button in PiTool that most of you have, so I’m not sure why this is missing.
The headsetup has the latest firmware and PITool was download today from Pimax, so it’s up to date as well.
I’ve tried removing the PiTool and reinstalling, still nothing.
Another forum was talking about modifying the config file in Steam to include:
"activateMultipleDrivers": true, "requireHmd" : false,
Did this too and no good results.
I even called Pimax today, and the gal on the phone was very nice, but she said she was not at her computer so she couldn’t help me at the moment. She was telling me to press the Pair Controller button in the PiTool, but I don’t have that button, and then she was lost about what to do next and said she would send me some setup/getting started videos to help with the setup. Watched the videos, and nothing related to this problem was found.
Has anyone else run into this and did you find a solution?
Looking forward to trying the headset, but so far all I’ve seen is the home screen.
Another new Pimax customer who is frustrated that this doesn’t work out of the box.
Thank you in advance for any assistance!