Help desk - Cannot cancel ticket

issue

#1

Hello. I submitted a ticket to the pre-order desk (SUPEN-2766), which I have decided was invalid, but attempts to cancel, resolve, or even escalate the ticket have not been successful. Is this a common issue and is there anything I can do about it on my end? Thank you.


#2

@mozi is summoned in this topic, wait a few minutes please :stuck_out_tongue:


#3

Hi, just update your SUP, please check.