HELP!: Upside Sync Error


#1

For months my pimax worked normally. I only watch VR vids and movies.

Then, it start to have some sync problems, with the uside part. Something like this:

err

The image keep flickering, shaking in the upside part, like a sync error.

Now, after just one or two minutes of use, my pimax 4k, start to behave like this, till the whole upside part keeps moving alone, in a complete circle.

OBS: its not an app issue. Its more like to be a hardware/firmware/driver problem.

Somebody have experienced something like this?

Edit:
GPU: GeForce GTX 1060 6gb

@Pimax-Support @PM_Sean @Community


#2

hi,i am technical support of the Pimax,can you give me your Email and i will help you to check the problem.


#3

rrstf2@gmail.com

ty!


#4

Still waiting for contact…


#5

Still no contact…

Please, somebody can help me?


#6

@PIMAX-Support @xunshu @PM_Sean @alan.sun

Added a few pokes for you Rrstf2. If Alan is not free the rest of the team should be able to help you out.

Eno