For the past month I have opened, and have had closed, 3 Kickstarter support tickets trying to find out what might be going on.
Here is our situation: I received an email in December that our HMD would be coming soon.
We are on the list as “shipped” as backer #35XX for an extremely long time now without any idea as to arrival.
I have tried to get a tracking number or some form of response with no luck other than closed tickets since Feb 2nd, one of which said to email "firstname.lastname@example.org" which has been done a week ago on March 13th with no responses.
As I understand, everyone is having trouble contacting through email so I am now unsure of how to proceed but hope for luck here.
The quicker I can get an answer, the quicker we can start to plan for optimizing our game and ensuring we are Pimax-ready at launch, or figuring out an alternative. Plus I am just excited for it as I plan on living in Skyrim for quite awhile after we ship.
If anyone can assist or even help us understand if it might be normal to be a Kickstarter backer without an HMD in the USA - Our worry is it might be lost as we are now seeing Preorders arriving? Specifically Los Angeles, CA.
Anything would be great as we are in the dark. Loved the HMD when we tried it but eager to get it in-house so we can have some fun with it. Thanks in advance everyone.