In my opinion, Pimax’s complete approach to support cases is highly self-destructive.
I really have no idea if all of this is different in China, but in Western countries the following principles apply:
1 No customer complains for no reason
2 Professionally handled complaints are the best advertisement
3 Dissatisfied customers talk about their experiences and share them
4 Satisfied customers do the same, but to a much lesser extent
5 Unhappy customers find a channel for their anger
As a Kickstarter I can still remember very well the statement that we should receive premium support and, for example, our hardware is exchanged in case of a defect in advance.
Has any customer made such experiences?
At first I was very excited about my 5k +. With the problems, however, then came the disillusionment and at some point I was sorry that Pimax does not provide plug and play and I often had to fix issues before starting my gaming session.
I´m really really happy with my Index now! The FoV ist much more smaller than with my Pimax, but all other aspelte of this VR are considerably better than this disadvantage is no longer significant.