I RMA’ed my Pimax 5K+ a few weeks ago, and I’ve been getting odd email responses from the service team. At first it was all fine. They asked what my issue was, and when I told them, they initiated the process. I shipped them the HMD, and they received it. Then they said ,“Please contact us, we will replacement a new headset for you.” I found this odd because doesn’t the email chain count as contacting in the first place? So I emailed them asking what info they needed. I got no reply for 4 days, so I emailed again with my shipping address and asking if they needed anything else. Then I got an email that just said, “Hi”, and quoted the previous, unhelpful email. They just emailed me again today. It was blank except for a quote again of the “please contact us” email.
Does anybody know what they want? I’m at a loss.