How to solve "Disconnect" or "Not tracked" of headset, base station, controller randomly, image follow head although not use base station. (PiTool 91)

fix-guide

#42

Hi,you can also create a ticket from support:https://pimaxvr.com/pages/feedback


#43

Hi @Doman.Chen, im having the same problem too. Im unable to log in into the system to create a ticket, i used the forgotten password feature and yet to receive any email.

Not sure what went wrong, kindly advice .


#44

FYI: The account for the support system is different from both the forum and the shop.


#45

Yes,there are different accounts from the forum and the official website.


#46

Thank you for the clarification, I thought we used the same account for the support platfrom as well since shop and forum are already two separate accounts.


#47

Noted, thanks for the confirmation! :+1:t3:


#48

You’re welcome. It’s a bit confusing and You’re neither the first nor the last one to think so… :wink:


#49

In the latest PiTool version, I don’t found this issue. Only restart PiTool Service in PiTool sometimes if some controller are not connected.


#50

Update

Sometimes, windows defender block some software such as steamvr, steamvr dashboard and other, I found that the display become dark after start steamvr. So may you have to add program to exclusion list or close the windows defender.


#51

Make sure Xbox Kinect isn’t on too, lol.