I have not recieved the reimbursement for delivery cost of the defective headset yet

issue

#1

I received 5kplus replacement on March 20.
Then March 30, I received the email from @sean Huang that promises a refund for thedefective headset delivery cost and I received the email asking to share my paypal account April 3, but unfortunately I didn’t notice it, so my reply was delayed for a week.
After that, there was no reply from pimax and I have not received a refund yet.
When can I receive a refund?
My supen:SUPEN-1659
Thank you.


#2

the service desk is currently down ,
give me your order number pls.


#3

Thank you for your reply.
My backer number:2088
thank you.


#4

hi,
Huang is busy very day, he may missed it, sorry.
now he is checking it again,
you will get it very soon.


#5

same here. waiting for weeks now for an answer.

backer 646, supen 1651.


#6

A week has passed since your reply but I have not received the reinversment yet.
How is this issue proceeding?


#7

this is really getting on my nerves… wtf is going on? FRAUD?!

and they have the balls to send a “support infrastructure update” newsletter over kickstarter, talking about a live chat and 24h support response times… none of it is true or real.

this is really the worst joke of a company I ever witnessed, really! :rofl:


#8

Hi pimax support
I recognize your very busy schedule, but I have been waiting for your response on this isuue for over a month.
I have been tired of waiting lol.
Thank you for your prompt response.


#9

Did you finally get your refund and a replacement headset free of defect because right now I am in the same boat as you ?


#10

I don’t receive my reimbursement yet.
I asked support many times, but there was no reply.
I don’t know what to do.
I almost give up.


#11

On my side, I have a new tracking number for the replacement headset and should receive something shortly. Regarding the reimbursement for the shipping fees that I paid myself to ship the defective heaset, I am still waiting and looking thru my paypal everyday. Wednesday next week, it will make 2 weeks already. Matthew told me Monday that I should get my monney this week but only 1 more day in China to go before the end of the week so it doesnt look good either.