I would like to cancel my order P123249

orders

#1

Hi,

I trying to cancel my order and sent an email to preorder@pimaxvr.com and support@pimaxvr.com I got told to go to https://pimaxvr.com/pages/feedback but I can’t because I’m not able to login. The password reset funktion does not work for me. Can someone pls help me cancel the above order and help me get a refund please.

@Dallas.Hao @mozi @doman.chen


#2

Just an FYI. “Feedback” account is separate from forum account so You might just need to create a new one?


#3

Hi,

I made a new account (seems to have all my orders on it though so all good) but the url i was told to visit https://pimaxvr.com/pages/feedback is not working. It shouldn’t be this hard to simply cancel my order and get a refund.


#4

Actually, there are separate accounts for the following:

I agree. It should be doable directly in the shop under orders unless it’s already being processed.

@Dallas.Hao might be able to help You out when You’ve created an issue on their Feedbank site.


#5

Unfortunately the community forum is not the place to request refunds. It has to be done via the ticket system.

If you have issues getting into the ticket system that is an entirely different issue.

Eno


#6

Hi!

Your tip helped me and now I was able to request a refund properly!

Thanks!


#7

Did you even read my post?


#8

You’re welcome… :upside_down_face:


#9

Hey, any news about refund? How is the procedure? I am in the same boat and can’t get reply.