Kickstarter and Preorder Shipping Status Updates

pimax-official

#437

hi,

have I replied your ticket ? too many tickets, cannot remember,
but your order is in the Ready to Ship list, it will be arranged from UK warehouse.


#438

Thanks man, do my best.


#439

hi,

your order is delivered, have you received it ?


#440

Hi Derek,
Above your message is for Kick starter Backer No: 2863 ?
If it’s correct, then adv. thanks, if not then please let me know when you’re going to dispatch?


#441

hi,

record shows your order has been delivered on 25th March.


#442

Hi Derek,

I haven’t yet received any parcel from Pimax, you already checked 3 weeks back and mentioned you found the issue, so please check once again, Check DPD parcel tracking and find out the issue, and instead of avoiding delays, please send to me directly to my Address, which I already given.
My Kickstarter Backer no: 2863
can you give me your phone no. I can call you to discuss and resolve this matter straight away, it’s delayed almost 3 months.

i-----------Previous discussion regarding this issue -------

  • Derek VVV

2019/04/26 16:50

Hi,

I also realize the problem, your order will be prioritized, any update I will inform you in time.

Sincere apology,

regards

  • Pardha G

Pardha G

2019/04/25 19:08

Hi Derek,

I called to DPD, Southall, UK, but they confirmed below this tracking number TN : 5695276655,
not for my Address: Pardha Gadde, 106 Laburnum Rd, Hayes, London UB3 4JZ

Probably below this tracking number: 5695276655 for different person and address, DPD said, they can’t give other person’s address to verify, but confirmed this is not for my address.

so please check and provide once again my tracking number, if you already dispatched.
If not yet dispatched, please dispatch Pimax 8K to my address:
Pardha Gadde, 106 Laburnum Rd, Hayes, London UB3 4JZ as soon as possible.

Regards,
Pardha G

  • Your request status changed to Logistics .

2019/04/22 13:19

  • Your request status changed to Order Issues .

2019/04/22 13:19

  • Derek VVV

Derek VVV

2019/04/22 13:19

hi,

this is the TN : 5695276655 DPD

the logistics shows it is delivered,

can you check it with your local courier?

regards


#443

hi,

I reviewed your case yesterday, it is in the process.


#444

Great, thanks Derek.


#445

@mozi
@Dallas.Hao
so what gives guys now a couple of weeks after getting my 5k+ i get a bill from TNT for £40
We was to uk orders were shipped from the UK and no import charges this is disgraceful please inform me how you wish to sort this matter as its not really my bill


#446

Hi,

order number pls


#447

6248 thank you kindly
:slight_smile:


#448

so , what you are saying is, after receiving the headset, you got a bill for customs duty ?


#449

yes sent paperwork to seans email


#450

yes
sent paperwork to seans email


#451

ok, will remind him .