Hmmm… just looking at other kickstarters… Star Citizen. Holy cow. Well, building up a company from scratch is a big task. Processes must grow. Workflow establishes. Market for parts better known, QA right at it. It’s a big deal, and it takes a while. Product quality as well - all the fidges, endless prototyping and testing, and then the quality of the foam swerves and bang, you got problems. Then you change the casing material slightly because the manufacturer cannot cool it properly, and you’ll need another adhesive agent, or whatever. Or a batch of casing was problematic, and you’re waiting for replacement from that deliverer who says “yeah we got a slot in 3 weeks”. Hah, meanwhile you’re losing your hair.
And we know there were issues with the delivery of the Lighthouses from Valve too, which decided to release a direct competitor to the Pimax product.
I wouldn’t overestimate Amazon. They refused support on my RTX2080ti, because they “don’t have it in stock anymore”. Offered money back, but just 1200, and the card’s price has risen to 1450. And MSI said “please talk to the vendor”. Great. Pimax support exchanged my headset. It took a little under 3 weeks, but that’s still fine timewise. So yeah, they upped their game regarding Customer Support big-time.
Now I’m into holidays anyway. 4 weeks of nothing-like-that trouble