After some order fulfillment communication issues with Pimax my 5k+ arrived at my door today. Was pretty, excited and am now completely disappointed. After a very careful unboxing, plugging in the necessary the cables, and attaching the head strap, I open up Pitool and see the display behind the lens come to life. I carefully pulled off the plastic lens covers and see what appeared at first to be adhesive from the plastic lens covers. So, taking the included mic-fiber cloth I proceeded to try and wipe it off. Thinking that as if it were adhesive on the exposed facing of the lens I would feel a texture or raise under the micro fiber cloth but, to my surprise, I didn’t feel anything. The lens facing are completely smooth and I realized these imperfections are on the back side of the lens INSIDE the headset. I believe they are actual scratches on the lens. I put the headset on and adjusted it and these imperfections massively distort and block the image. Any level of inspection or quality control would have prevented an issue like this. Am I missing something here? Surely this can’t be what others headsets look like.
Edit (07/10/2019 5:44 PM); emailed firstname.lastname@example.org with full description and picture, also, filed a support ticket on the Pimax website with full description and picture