I opened a ticket and initially got a quick response. Since then things have got very quiet and even with repeated requests nothing is being done to fix the issues my 8K has.
Hole in casing
IPD adjustment blocking screen during gameplay.
Since my 8K is unusable I have been trying to buy a 5K XR to use while the 8K is being fixed. I have asked several times if there is a 5K XR ready to ship and have been ignored every time.
This is a funny way to treat a repeat customer. Any response would be appreciated.