My 8K has been broken for well over a month. Nothing is being done to fix it

issue

#21

1 month later and still nothing. Glad my reviews are killing sales quite nicely.


#22

After all this time all they do now to avoid warranty is just ignore support tickets.


#23

Yes they reply within 3 days with an unhelpful response and then never reply again.
I guess the 26th time they said they’re now on top of support was just like the other 25.


#24

These lot are the biggest joke in the industry.

Remember to leave a nice 1star review on Amazon.


#25

I have invited Yuki & @SweViver. Maybe tgey can help.


#26

@boothegoopc Hey mate, let me double check this ticket and I will get back to you shortly!

Edit: sorry I got a little confused at first…


#27

@boothegoopc I have sent you a direct message, lets take it from there and get this solved right away! :slight_smile: Very sorry for the long wait, something must have gone wrong here indeed…

Thanks
Martin


#28

How about me? Waiting, waiting…


#29

@SweViver
Any chance of helping me out? Ticket #16237.
Mine has been broken since I received it. Asked for rma over 3 weeks ago for dead audio plug and if I touch the headset it greys out and dies (not a tracking issue, an electrical issue). There’s many more problems with it but they’re the two issues I used to request rma. I got the first response as promised rather quickly, unfortunately it was to ask to gain access to my PC to try to fix hardware faults! Haven’t heard anything since.