How exactly have you been “working hard to serve me”? You ignored me for 19 days, how is that serving me? That’s the exact opposite. The last emai I got from you
From: Quorra Team via Pimax Forums <firstname.lastname@example.org>
Sent: Tuesday, August 13, 2019 5:22:47 AM
My support account is empty, no tickets I can find
I have had no correspondence in nearly 3 weeks after your direct me to a broken support site that had server errors and then leave me without any help again. Do you think 3 weeks is considered acceptable?
I have had zero emails from you even though I have sent you direct emails on two separate occasions and on both occasions I forwarded on my email to bypass the broken support site, still nothing. I’ve asked one you your staff to put us in contact again as the lines of communication broke down again or I was just being ignored 2 weeks ago. The only time I get a reply is when I post on the forum. So now I know how to get your attention.
“’Can you tell me how bad the support is now?”
Yes I can, no different than its been for the past half a year. Everything your now doing is exactly the same as it has been since the start.
You keep promising to resolve it, typing emails solves nothing. I have sent every thing you need to start the repair process but have done nothing.
Lets just keep the correspondence on the forums from now on so all can see what’s going on.
Whats the next hurdle I need to jump???